“Negotiation” – bargaining process between two or more parties seeking to discover a common ground and reach an agreement to settle a matter of mutual concern or resolve a conflict. Before a negotiation, each party should consult a lawyer. Consulting a lawyer allows each party to be well aware of their rights and duties for the matter they want to resolve. Mediation is a process where a neutral person assists the parties in discussing the matter and reaching a resolution.
Our professional and personal lives might well be more satisfying and successful if we could only improve our negotiation skills. What do we mean by negotiation?
Dictionary definitions of the concept include:
Other terms for negotiation include haggling, bargaining, making deals, transacting, higgling, dickering and horse-trading.
Everyone negotiates in all kinds of situations.
A child tries to convince a parent to buy sweets in the supermarket.
You try to persuade your flatmate to do the dishes, even though it is your turn, so you can go out.
A union representative sits down with management for an annual review of wages and conditions.
You are running late on an assignment and are thinking of approaching your lecturer for an extension.
You are thinking of trading in a car and upgrading to a better one.
A mother tries to get her young daughter to eat her vegetables or clean up her room.
Friends try to decide which movie they will see tonight.
An employee asks for a raise in salary.
A consumer tries to get a better deal on a refrigerator from a salesperson.
New acquaintances try to determine whether they will become friends or lovers.
The representatives of two countries sit down to discuss border tensions and the threat of war. All of these situations, along with countless others, involve negotiation. Negotiation is a communication and problem-solving process built on a broad foundation of skills and knowledge. It is also one of the most popular and effective means of resolving conflicts and misunderstandings
“Conciliation” – process where a commissioner meets with parties in a dispute and explores ways to settle it by agreement.
Conciliation helps different parties to negotiate a settlement by:
identifying issues and understanding the facts and circumstances discussing problems understanding needs of the parties reaching a mutually acceptable agreement